Shipping Policy

At Mount Naturals, we aim to deliver your favorite natural and healthy products safely and on time. Our Shipping Policy explains how we process, handle, and deliver your orders across India.

1. Order Processing

• All orders are processed within 1–2 business days after payment confirmation.

• Orders placed on weekends or public holidays will be processed on the next working day.

• Once your order is shipped, you will receive a shipment confirmation email or SMS with your tracking details.

2. Shipping Coverage

We currently ship orders across India through trusted delivery partners to ensure timely and safe delivery.
If your location is not serviceable, our team will contact you to provide an alternate delivery option or issue a full refund.

3. Delivery Timelines

• Metro Cities: 3–5 business days

• Other Cities & Towns: 5–8 business days

• Remote Areas: 7–10 business days

Delivery times may vary based on product availability, courier delays, or external factors such as weather, strikes, or lockdowns.

4. Shipping Charges

• We offer free shipping on orders above ₹[insert amount].

• For orders below this value, a standard shipping charge will be applied at checkout.

• Any applicable delivery fees will be clearly mentioned before you complete your purchase.

5. Tracking Your Order

Once your order is shipped, you’ll receive a tracking number via email or SMS.
You can use this tracking number to monitor your delivery status on our courier partner’s website.

6. Damaged or Missing Packages

If your order arrives damaged, incomplete, or tampered, please contact us within 48 hours of delivery at support@mountnaturals.com with clear photos of the package.
We will investigate and arrange a replacement or refund as per our Refund & Returns Policy.

7. Delayed Deliveries

While we strive to ensure on-time delivery, certain delays may occur due to circumstances beyond our control (e.g., courier delays, bad weather, natural calamities).
We appreciate your understanding and patience in such cases.

8. Order Cancellations After Dispatch

Once an order has been dispatched, it cannot be cancelled.
For cancellation requests before shipping, please contact us immediately at support@mountnaturals.com.

9. International Shipping

At present, we do not offer international shipping. We are working on expanding our services globally soon.

10. Contact Us

If you have any questions or concerns regarding your order or shipping status, please reach out to us at:

Mount Naturals
📧 Email: support@mountnaturals.com
🌐 Website: www.mountnaturals.com